What happens if my flight, train, ship is delayed or if my flight is diverted?

During Travel

What happens if my flight, train, ship is delayed or if my flight is diverted?

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer.

Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling or texting us about your new arrival details. We will monitor the new arrival flight and wait for you accordingly, subject to availability.

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