What happens if I can’t find my driver?

During Travel

What happens if I can’t find my driver?

If you are unable to find the driver, please contact us immediately on our 24/7 telephone number or via Live Chat.
Unless you get in touch with us, we will not be able to offer our assistance in finding your driver and providing the service you have booked.

Any alternative travel arrangements you may make that are not authorised by our Customer Service team will be non-refundable.

Other related articles:

How Long Will The Driver Wait For Me?
What Happens If My Flight, Train, Ship Is Delayed Or If My Flight Is Diverted?
Do I Need To Tip The Driver?