Terms and conditions - Fat Taxi

Terms and conditions

For all bookings made on our website, the Terms & Conditions stated below are valid and binding. Before you make a booking, please make an effort to read and understand them.

The following definitions apply in this Terms & Condition:


The terms “company”, “we”, “us”, and “our” can be used interchangeably to mean Fat Taxi, a limited liability company registered with the Companies’ House under Tax Identification “Customer” is a term for the payer of the booking.
“Passengers” is a term for all commuters (named and unnamed) on the booking.
“Lead Passenger” is a term for the initial passenger as named on the booking.
“You” and “your” is a term that means any customer or passenger, or as it applies to any of them on a booking.
“The Transport Operator” is a term for the professional transport service provider that will carry out the transfer.
“Booking” means the reservation made with us for transfer services.
“Transfer Service” means the transportation of passengers provided by us by road or any other means of carriage
“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.
“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the booking we will send to you by email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these terms and conditions.
“Website”, “Websites” means www.fattaxi.com or any other website owned or operated by us.


.Also trading as “Fat Taxi LTD. ” a company which solely belongs to us, we offer transport management services for both individuals and groups. Our registered office is at 105 Malvern Road, Kilburn, NW6 5PU, London, United Kingdom.
We operate through the following website: www.fattaxi.com. We have the telephone number (+44)7990682362 or (+90)5326622145 and email address hello@fattaxi.com which we use for trading purposes. We leverage the expertise of Transport Operators who deliver professional Transfer Service for transporting people or act in the capacity of a certified agency that holds the licenses and permits that are required under the national law to carry out this activity.
In no way shall the Company be considered a travel agency or the transfer services are considered as package travel.
Through its websites, Fat Taxi Limited provides transport management services for both individuals and groups.
Before requesting a service we provide on our website, make certain that you read and understand these Terms, as they will be binding for all subsequent contracts. If you make a booking, it is a confirmation that you have read, understood, and agreed to them, and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the contract conditions, we strongly advise that you contact our us before going ahead to make any booking. If you do not wish to be bound by these Terms, we regret that you may not enter into a contract with us.


For a Passenger to be able to make a Booking, they must be at least 18 years of age; be responsible for following the online booking process, make a full payment, and guarantee that all the details provided are correct and complete.
For short notice bookings which will take up to 12 hours for transfer services to be available, passengers are to contact the company via email and telephone to get a confirmation of their booking.
Upon making a booking with Fat Taxi, the Company will proceed with the formalities required to carry out the required services.
The contract becomes legally binding only at the receipt of your transfer voucher by email. We confirm the availability of our services before accepting payment from a passenger. In an event that the cancellation of a booking occurs, the company makes a full reimbursement. However, we do charge the customer 10% of the refund.

You are required to admit the receipt of all the notifications we send to you. However, in case you do not admit the receipt of an email, we will consider the existing records on our email server and other communication channels including WhatsApp, Facebook, Instagram and Skype as proof of reception.
The confirmation we send to you of the charges and payments you make shall not be considered as binding you to any contract.
A print-out of the Transfer Vouchers which must be presented to the Transport Operator so that the driver can carry out an inspection on each Voucher. This inspection also requires the lead passenger to confirm their booking details to the driver. Booking details include the number of passengers, bags, and destination address, (e.g. hotels or airports) with their clear, full names.
The Transfer Service may not be provided in the event that the Lead Passenger fails to present Voucher. It is advised to make a print out of all correspondences between parties and carry them with you in addition to the Transfer Vouchers.
It is strictly forbidden that minors should seek any service whatsoever from us. Parents, guardians, or persons answerable for minors should contact us without delay should a minor make a booking with the Company to allow us to make a cancellation of the registration. Minors are prohibited from travelling with us in the absence of an adult passenger in their company.


All widely used payment methods including credit card (American Express, MasterCard/ Visa). PayPal payments are accepted. However, PayPal is used when bookings go over a specific amount and the customer will be required to pay an admin fee. Bank transfers are also valid and it may only be to our UK account. In case a passenger is making a bank transfer, all transaction fees and commissions of the local bank facilitating the process applies and will be charged to the passenger making the payment.
Prices are charged in Euros but currency conversion to the British pounds can be made based on Fat Taxi currency exchange rates.


Information on the Transfer Voucher includes your pick up destination and accommodation address. If you must make changes to these or any other details on the Transfer Voucher, it must be sent in writing to our email: hello@fattaxi.com, our mobile number, or through the “Manage Booking” section of the website before the date of travel, and will only take effect when we check with the Transport Operations and send you a confirmation.
The customer will take legal responsibility for any extra service cost that arises due to the requested change. While the initial change will not come with a charge,
We require the customer to inform our Customer Service Center if any errors are found in a contract that has become legally binding at least 24 hours before the consequent Transfer Service. This action gives us the right to end the contract without penalty or charge.


If you wish to cancel a contract, you must initiate the process by writing fax or email and addressing it to our Customer Service Center. Bookings may be cancelled separately or as a whole. If the original charge underwent currency conversion, the refunded amount is converted back using the same process. There are no fees to refund a charge, but the fees from the original charge are not returned.
We submit refund requests to your bank or card issuer immediately. You see the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be cancelled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.

No funds will be returned if cancellations requests are received in less than 24H of the scheduled time of Transfer Service. In case these instances occur, we will send you a confirmation of your cancellation which you can use to claim back the expenses made to your tour operator, airline, or travel insurance provider.


Our free sale deadline is dependent on the routes and season, varying from 0 – 24 hours, with an extension in rare cases, prior to the commencement of a Transfer Service. If the website prompts you, please do not hesitate to contact us anytime so that we can check if a vehicle that is ideal for your transfer request is available. However, understand that our cancellation policies will apply irrespective of booking date and time.


We will inform you within a reasonable timeframe if the Transport Operator needs to cancel or make a significant change to the conditions of the Service.
We will do everything within our capacity to adhere to your vehicle preference, but the vehicle may be replaced with a larger one or several vehicles depending on availability. If your booking is changed to a lower category or smaller vehicle for which the rates are relatively less, we will make a refund of the difference.
Cancellations of your Bookings may be done by us in exceptional circumstances. In such instances, we will refund you in full but will have no further liability to you as a result of the action. We will, nonetheless, employ all reasonable means to secure a suitable substitute for any Booking cancelled by us afterwards.


Laws regarding the use of child/infant seats at the local and national levels differ from country to country but all transfer operators do operate with the standards of the current legislation. For safety reasons, we do recommend the use of child seats for passengers under the age of 12, or with a height of 135cm and below, if you’re booking a private transfer. Fat Taxi does not make it compulsory for passengers to have a child seat before making a booking but we will make reasonable effort to make provision for one if a passenger requests it. However, the heavy volume of daily operations of business and vehicles, may not allow us to have it installed. In such circumstance, we will require the passenger to confirm that they do have a child seat only if there is absolutely no chance that we can provide it. We offer no 100% guarantee as regards child seat
It is the lead passenger’s sole duty to ensure that child restraining equipment are perfectly suited for the vehicle, and properly installed and used. The company will take no responsibility for any accidents resulting from improper use, installation, or failure to use the restraining equipment.
It is your duty to inform us if you are bringing along a child or booster seat before you travel. This information will help us determine that the type of vehicle that the transport operator will provide can accommodate the equipment. It is not possible to use child seats on group transfers as minibus or coach vehicles are typically provided. They do not have seats that are compatible with child boosters.
We will try to make certain that our Transport Operators provide child seats when they have been booked. In situations when such seats are unavailable, children of three years of age and over may travel as long as they are strapped-in in adult seat belts. Children under three years of age may travel without restraint in the rear of the vehicle. Payments made for child seats not provided will be fully refunded.


Regardless of age, passengers are numbered per capita. All children and infants will count and must be included in the total number of passengers at the time of booking.


We are not specialists in the transfer of disabled passengers and in any case, do not guarantee or provide a wheelchair for passengers. For the transfer of disabled people, they must board the vehicle independently or with the help of the passengers in their party. In case the passenger is bringing their own wheelchair, Fat Taxi must be informed so as to determine the best vehicle option that can store bags, suitcases and also accommodate a wheelchair.


You have the privilege to pre-book extra stops in case you need to drop off items during the transfer or if your group’s accommodation consists of more than one address. However, extra stop addresses must be in the same location as the principal accommodation address.
Additional fees apply for extra stops. The calculation of extra charges shall depend on the distance, and be added to the total duration of the journey. Fat Taxi will calculate the total amount for distances with more than one stop and will clearly state the price on the booking platform before you make a booking. If the passenger did not inform Fat Taxi about an extra stop, it is left to the driver’s discretion to help you complete your request. However, the driver has the right to only complete the original transfer as stated on the contract if it will disrupt his subsequent transfer orders, especially on busy days and tight schedules. The maximum duration for an extra stop is 5 minutes.


We strongly advise that you contract an inclusive travel insurance package that will suffice for your needs. Endeavour to read all the contract details and make a print-out of the document so as to bring it along on your journey. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.


In our failure to comply with these terms, we shall only take liability for any suffered loss or damage that is a foreseeable result of our breach or negligence of these terms and compensate you only to up to the value of the fare that you paid. We shall not be legally responsible for any loss or damage that is unforeseen or consequential. We shall not be legally responsible for breaches that are caused by accidents, force majeure, ones not directly linkable to us, or those that occur due to legal or administrative requirements.
We will not be responsible for occurrences such as illnesses, personal injuries, or death that may happen during the provision of the service unless caused by our negligence.
This implies that, under these Terms, we may accept responsibility if, for instance, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient due to the failure of Fat Taxi, our staff, or Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
Also, take note we will only be responsible for the actions and inactions of our employees and Transfer Operators if employees were at the time acting within the course of their employment, or while Transfer Operators are discharging their duty as we have instructed.
Nothing in these Terms and conditions leaves out or limits: a. our legal responsibility to you in case of death or personal injury as a result of our negligence b. any of your other statutory rights as a consumer that cannot be left out or limited.
We absolutely have no liability, whatsoever, where the customer makes a contract directly with the Transport Operator for another service.
We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However, we will try our best to correct in the shortest possible period, any errors that are brought to our notice. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.


We will not accept any liability and pay no compensation in the case we or our Transport Operators cannot carry out obligations as a result of force majeure or any situations that are beyond our reasonable control, including, but not limited to, extremely inclement weather conditions, natural calamities, acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.


All contacts associated with the alteration of booking information must be requested by email or through the “Manage Booking” section of our Website.
In the event of inevitable amendments to the contract, you will be informed by email to the address provided by you at the time you made a booking, and this email will be considered as proof that you have received the information. The system is applicable to all other advisory emails which we may send to you. It is therefore important that you ensure that the email address you provide to us is correct and that you check any emails that come in up to the time of your Transfer Service.
In case of diversion to a different airport, the Transfer Service can be rescheduled by the Transport Operator, and you will be picked up at the new arrival location and time, subject to availability and additional cost.
If for any other reason you are not at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, the Transport Operator or our Customer Service team will try to reach you on the mobile telephone number you have provided.
If it is impossible to reach you through the number of your mobile device that you provided, or due to other circumstances like no or poor signal, or you fail to answer our call, the service may not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.


We offer a variety of services which our Transport Operators are in agreement with. These include, or private Transfer Services from and to airports, half-day and full-day car hire.
We cannot guarantee the routes to and from the chosen destination and the Google map route indicators displayed on our website is for informational purposes only. While we make reasonable effort to keep to pick up schedules.
If you are not able to locate your private transfer driver or the personnel of the Transport Operator, you have the obligation of contacting us through our 24/7 telephone numbers which you can find on the Transfer Voucher print-out. If you do not contact us through the 24/7 telephone numbers and go ahead to make other travel arrangements, we will not be able to provide the service, the Transport Operator will be relieved of their obligations and we will not make a refund. You will be contacted by a member from our Customer Service team through the phone number you provided in the booking if the transfer driver or the representative of the shuttle Transport Operator has a difficulty in locating you. Please endeavour to go on your journey with the mobile phone associated with this number, and that it has sufficient power to remain on throughout the period you will be waiting for your luggage and clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. For pickups with destinations different from the airport, you must be able to reach us within 10 minutes of the time of your scheduled pickup. A third party telecoms provider has an electronic archive for all calls received to the 24/7 numbers and will be a proof of whether we received calls from you or not, in the event of a dispute. We will not refund unused transfers, and unless pre-authorized by a member of our team, alternative transfer costs will not be refunded. If you have the authorization to arrange for alternative transportation, please make certain that you obtain a receipt that you can tender to our Customer Care team for review. No reimbursement of travel costs will be done to you if you make claims without the submission of a valid receipt.
You have the obligation of confirming the time arranged for pickup and for making sure you arrive at the pickup destination with ample time to make all other preparations for your trip.

The Transport Operator will take you from your pickup destination and set you down as proximate to the given addresses as possible. In a situation where the normal route is closed due to weather conditions, road accidents etc., the Transport Operator will take a longer route at your request in order to reach the agreed destination. This may, however, bring about an addition to the transfer costs originally agreed upon.
All contracted transfer services fall within the scope of the public liability cover of the Transport Operator’s insurance policy or that of their sub-contractor.
We will try to offer confirmation through SMS if you request, but this service depends on mobile networks and we do not have control over it. If you do not receive a text message or there is a delay, please refer to the information sent to you by email or in the “Manage Booking” section of our website.


Private transfer vehicles have luggage capacity depending on the vehicle chosen during creating booking. Minivan will take 6x 158cm (length + width + height) Van will take 12X 158cm (length + width + height) At the time of booking, customer must declare all luggage. Items that fit in the passenger footwall, such as a camera case, handbag or small shoulder bag, do not need to be declared. If extra transportation is required as a result of undeclared luggage, the passenger shall be responsible for the additional costs that may be incurred.
Accepting the proposed Contract and its Terms and conditions is a consideration that you have entered into a tacit agreement that you will you include in your luggage, nor carry on your person, under no given situation, firearms, those likely to be injurious to any third party, or any item that contravenes the law of the country in which the transfers will be offered. You shall not carry any items that are extremely large, heavy, fragile, or perishable. Unless you are travelling with a guide dog/assistance dog, animals are not allowed.
Under no circumstances can we be liable for any loss or damage of luggage as their transportation is solely at your risk. Such risk of loss or damage should be the object of private insurance taken out by you before departure.


To enter into this Contract is a complete declaration that: You are at least 18 years of age, and in an optimal mental state, consequently allowing you to act in accordance with all your legal responsibilities concerning this agreement. You are conscious of the scope of the services which are included in this contract, of the abovementioned information pertaining to us, of the content of these Terms and conditions. You own the credit cards that you use and that there are sufficient funds to cover the cost of the service. You understand that you must inform us as soon as is reasonably possible if you make any alteration to the details that you have provided.
Our transfer services are in conformity with the details stated in the Transfer Voucher sent by email. It is your duty to provide complete and correct pickup and destination addresses. You have the sole responsibility of printing out and checking the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect, you must without hesitation, contact our Customer Service Centre to correct these. Passengers should be meticulous when filling the fields during reservation to ensure that all necessary fields as indicated by an asterisk (*) are filled inaccurately. We are not liable for any reservations made which are not possible to execute and there will be no reimbursement for such reservations.
It is your sole responsibility to carry all documents required for frontier crossing. Fat Taxi hereby refutes all liability and refuses to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative regulations of those countries where entry is required. The Transfer Voucher does not pass as Visa, and is not a document that validates your entry into a country.
If we have to pay a deposit or fine to the Authorities of other countries due to you failing to abide by the laws, regulations, etc. or other travel requirements of those countries which you have the intention to enter, leave or pass through, you will be liable to us for reimbursement, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.
We reserve the right and you hereby authorize us to charge your credit card for any damage done to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.
We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.


In entering into this contract you enter into a tacit agreement that Fat Taxi and the Transport Operator reserves the right not to transport any passenger who, at the driver’s discretion, may be drunk or have abused drugs alcohol, whose behaviour may put the driver of the vehicle, other passengers or even themselves in jeopardy.
An alcoholic beverage that may be carried in the Transport Operator’s vehicles for the purpose of on-board consumption is prohibited. This prohibition also includes narcotics. Smoking is forbidden inside vehicles or the immediate vicinity. Eating inside the vehicle is prohibited.


In the event that the service provided you by the Transport Operator falls short of your expectations, you must without hesitation report to our Customer Service Centre and, if possible, at the moment the problem occurs. We may not address complaints received after the completion of the transfer service and which were not brought to our attention at the time of the transfer as we were not given an opportunity to mediate or render assistance. Our contact details are provided on your Transfer Voucher.
Written complaints should be received no later than 28 days after your return date and sent by email to hello@fattaxi.com
In the event that you wish to report an issue about our online booking process or our Customer Service Centre, please address your complaint to hello@fattaxi.com.


While we have plans to update our websites with more languages, they are available in the English language. Our Customer Service help desk and email assistance are in English and Turkish are available at all times. However, we will make efforts to offer you assistance in the language you used to make your booking whenever possible.


Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.
Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.
The entire content of this Website is under the protection of both industrial and intellectual property rights and is the sole property of www.fattaxi.com. Under no circumstances should anyone use the Website and its content, databases, and the software required for its display or operation, for any commercial purposes, in exclusions to where www.fattaxi.com has given written consent.
The prohibited commercial uses include, but are not limited to:
The resale or redistribution of the Website, it’s content and/or its services through any other website. In particular, “web scraping” techniques to access the Website content.
The use of “deep linking” techniques that can confuse the user, for example, “framing”, and/or ones that assume wrongful or illicit exploitation of the fattaxi.com content.


These General Conditions shall be governed by existing English law.
The contract agreed between the Company and you shall be governed in accordance with English legislation.
The process of resolving any conflicts that may arise between you and us will be subject to English jurisdiction in the courts of London.
The invalidity or unenforceability of any provisions of these Terms shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.