Help

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to a lack of available vehicles, you will be refunded in full for the affected transfer. Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling or texting us about your new arrival details. We will monitor the new arrival flight and wait for you accordingly, subject to availability.

For transfers from the airport, you should proceed to the arrivals hall or to the meeting point specified on your booking confirmation, where your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger’s name or the Fat Taxi logo. For transfers from your accommodation, the driver will wait for you at the reception or outside the building.

For transfers from an airport, you will be picked up from the arrivals hall, unless indicated otherwise in the booking confirmation. For transfers from the accommodation, you will be picked up from the accommodation’s reception or outside the hotel/villa/building.

Our staff will be ready to help you on live chat or mobile phone to assist you.

Our staff will be ready to help you on live chat or mobile phone to amend the required info by your directions.