General FAQ

Top questions about General FAQ

Your booking reference number can be found on the top of your confirmation E-mail.

If you are unable to print your confirmation email, you can just show your online copy to the driver from your mobile device.

If you cannot locate your driver immediately, you would need to contact us as soon as possible, ideally within 5 minutes after the scheduled pick up time, so we can assist you as soon as possible. For pickups from an airport, the driver takes into account that you may take longer due to customs and baggage claim, so you would only need to contact us when you have reached the arrivals hall/meeting point and need assistance.

We cannot guarantee that the driver will be fluent in English. But don’t worry, your driver knows exactly where you are going and if you have any issues you can call us or WhatsApp us on any of the numbers listed on your booking confirmation. We are open 24/7/365 and we offer assistance in English and Turkish at all times. Assistance in other languages may be available.

You can make your booking online through our online platform on eyupc5.sg-host.com. To make a last-minute booking please reach us via e-mail at hello@eyupc5.sg-host.com, live chat at www.eyupc5.sg-host.com, or WhatsApp +905326622145

The information you will need in order to make a booking with us is: – Accommodation or destination address – Flight (number, arrival/departure time) – Total number of passengers, including infants and children

Top questions about General FAQ

If the service you have received did not meet your expectations, please contact us via email at hello@eyupc5.sg-host.com and we will review your case. Complaints should be received no later than 28 days after your return date. Any issues during travel should immediately be brought to our attention at the time of the transfer in order to give us an opportunity to take action or provide assistance.

We actively encourage our customers’ comments and suggestions and treat them as a valuable insight as to how to improve our service. Please email us with your comments at hello@eyupc5.sg-host.com.

If you have left an item in the vehicle, please contact us via phone or WhatsApp at +905326622145 and we will contact our local traffic manager to check if the item was found in the vehicle. If the item was found, we will provide you with the contact details of our traffic manager so you can contact them to arrange its return or collection by the courier. Once you have established contact with the traffic manager please note that you would need to contact them directly regarding your lost items.

Unless you are traveling with a guide dog/assistance dog, animals are not allowed. If you are traveling with a guide dog/assistance dog, please contact us via phone or WhatsApp on +905326622145 to let us know.